Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.
If you would like to make a complaint, please speak to Michelle Melanie our Practice Manager or ask for a complaints form at reception.
All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.
If you feel you can’t do this, or would prefer not to, then please contact the NHS Fylde and Wyre Clinical Commissioning Group customer care team, who can also provide you with a copy of our complaints procedure, if required.
Customer Care Team
Jubilee House
Lancashire Business Park
Leyland
PR26 6TR
Freephone: 0800 032 2424
Telephone: 01772 777952
Textphone: 01772 227005
Email: customer.care@lancashirecsu.nhs.uk
Service provider complaints
For complaints about independent contractor services, such as GPs, dentists, pharmacies and opticians, please contact:
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding bank holidays)
Email: england.contactus@nhs.net
Health Service Ombudsman
If you are unhappy with the way we have handled your complaint, we will undertake further investigation to resolve it to your satisfaction. However, if you are still not happy, you can report it to the health service ombudsman.
The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. There is no charge for this service and the ombudsman is completely independent of the NHS.
Telephone: 0345 015 4033 (open 8.30am to 5.30pm, Monday to Friday)
Email: phso.enquiries@ombudsman.org.uk
Independent advice
If you require independent advice about the complaints process, there is a service called Advocacy Access for all advocacy-related issues/enquiries, aimed at both members of the public and professionals.
Tel: 0345 456 3210
Textphone: 07886 744 634
Fax: 0300 323 0966
Email: contact@advocacyaccess.org.uk
Confidentiality
You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed.
